Online Vietnam Visa
Policy

Cancellation and Refund Policy

Date posted: 19/06/2018
CANCELLATION AND REFUND POLICY OF ONLINEVISAVIETNAM.ORG
 Our refund policy applies to the following case:
Can I get a refund if I do not use my e-Visa?
No. Please note that we run No-refund policy for unused e-Visas.
If my Visa application is denied, will my payment be refunded?
Yes. The fee will be refunded in case the applicant is refused to grant the visa.
Onlinevisavietnam.org reserves the right to decline to process your visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.
For any reason you wish to cancel your application before you make your payment of the service fee, you can do so without any charge and penalty even in case you do not inform us.
For any reason you wish to cancel your application after the “Processing Notification” email being sent to your registered email address via our system, no refund will be given and the service will be completed automatically.
Non-refund will be given once your Visa Approval Letter was approved by the Vietnam Immigration Department and was delivered to you via your registered email address/phone number.
In case you cannot receive your Visa Approval Letter on time for any reasons as confirmed by us via the “Processing Notification”, please immediately contact us via email [email protected] or through our hotline at +84.9 2728 6979. Failure to do so also results in no refund.
In case of you are using the visa approved letter we've sent to you via email or not using it to travel to Vietnam, the refund will not allow.
We are not responsible for any loss/delay caused by technical errors; wrong email address or information provided by the applicant without noticing us in advance.
No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.
The Service Fee will be refunded fully if your Visa application is declined by the Vietnam Immigration Department.
Should there is any mistake(s) created by Onlinevisavietnam.org on your Approval Letter during the issuing process, Vietnam Visa is responsible to re-obtain a new Approval Letter following your original application details for you without any surcharge(s) and refund 100% of the Service Fee of your application. In addition to that, we commit to provide a one Month Single Entry Vietnam Visa-On-Arrival for one applicant of your next application without the Service Fee applied or a free of charge Transport Transfer on your departure at the end of your trip.
For any reason, if you cancel/delay/change any details of your trip to Vietnam including but no limited as your routines, your staying duration, date of arrival/departure, method of entrant to how the issued Visa Approval Letter is no longer applicable for your new plan, no cancellation and no refund will be given. In this case, it is suggested to apply a new visa application with a new Service Fee applied respectively to our quoted fee(s).
The refund process may take from 15-20 working days depending on your Bank/Financial Institution working process. Any additional charges associated with your Bank or Financial Institution(s) that occurs during the refund process are accounted to you and your account regardless of what your payment method had used. Onlinevisavietnam.org is only responsible for our Bank/Financial Institution’s charges from our side of the refund process.
FOR VIETNAM VISA EXTRA SERVICE(S)
FAST-TRACK SERVICE
Fast-Track Service is our service designed to assist you on obtaining the Vietnam Visa stamped onto your Passport at Vietnam Immigration Counter on your arrival.
AIRPORT TRANSFER SERVICE
Airport Transfer Service is our service designed to transport you from our International Airport(s) to your hotel in the city center and vice versa.
CANCELLATION AND REFUND POLICY OF OUR EXTRA SERVICES
For any reasons, if you cancel your order on our extra services before you make your payment, you can do so without any charge and penalty even in case you do not inform us.
For any reasons, if you cancel your order details after your payment and you send us an Official Cancellation request in written form (Email/letter) at least 24 working hours prior to your registered landing time; a full refund of your service fee will be arranged without any charge and penalty.
We don’t accept any Cancellation request within 8 working hours prior to your registered landing time for any reasons. In such case, no penalty is applied and no refund will be given.
For any reasons, if you change your order details after your payment and send us an Official Amendment request in written form (Email/letter) at least 36 working hours prior to your registered landing time, we will re-arrange the service(s) for you without any penalty or surcharges. Should you failed by requesting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.
Within 36 working hours prior to your registered landing time, we don’t accept your Amendment request for your personal reasons. Should there are any changes or delayed with your flight schedule due to external elements such as natural disasters/delayed by courier, it is required to inform us immediately and no later than 06 hours of your new landing time via our hotline at (+84).9 2728 6979 or (+84) 9.8888 5560 for our appropriate service adjustment. Should you failed by contacting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.
On your arrival date, for any reasons you can not receive the service(s) and you do not call our hotline (+84).9 2728 6979 or (+84) 9 8888 5560 within 02 hours since your landed time or not follow our Hotline’s instructions, no refund will be given.
Full refund of the service fee will be made if you cannot receive the service(s) due to our fault in these 02 following cases:
You cannot find our representative(s) at the arrival airport even though you call us at our hotline (+84).9 2728 6979 or (+84)9. 8888 5560 and follow our instruction.
You get no answer or no assistance upon contacting us within 02 hours since your landed time via our hotline when you cannot find our representative(s) at the arrival airport.
In addition to that, we commit to provide a Fast Track service for one applicant of your next application without any Service Fee applied or a free of charge Airport Transfer service on your departure at the end of your trip.
The refund process may take from 15-20 working days depending on your Bank/Financial Institution working process. Any additional charges associated with your Bank or Financial Institution(s) that occurs during the refund process are accounted to you and your account regardless of what your payment method had used. OnlineVisaVietnam.org is only responsible for our Bank/Financial Institution’s charges from our side of the refund process.

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Convenience: Applicable for all air-travelers to Vietnam with 24/7 support
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Name: Online Vietnam Visa
Address: Immigrantion Services in Hcmc, Vietnam
Phone: +84 988 88 55 60
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